CASE STUDY: Quality Assurance

CASE STUDY: Quality Assurance

1.0 Introduction

During 2010, Naga Info Solutions performed a study, within a government organization,
which examined the techniques that the Quality Assurance department made use of
to verify complicated CAD drawings of mechanical components. The examination was
carried out through interviews with the right personnel at the Quality Assurance
department.
This report highlights the result of these interviews including our findings, analysis and
suggested solution. We were mostly talking to the head of the department, senior
engineers and technical personnel. The interviews were conducted over a period of 5
days. The people we interviewed were very enthusiastic and frank in expressing their
views and difficulties with the existing system. They were really motivated by the hope
that the efficiency of their existing system could be improved greatly.
The opinions we got from the various interviews were noticeably uniform. This report
aims to study our findings from the various interviews and propose an appropriate
solution to the problems found.
While this study was conducted for a specific government agency, our findings have
general applicability to many other organizations which have to perform quality
assurance tests for CAD drawings.
To protect confidentiality, neither the government agency involved in this study nor the
department within it is named.