AI Voice Agent Development

Naga partnered with a leading AI startup to co-develop Workbench, a next-generation no-code AI platform designed to make artificial intelligence accessible to businesses of all sizes. The vision was simple yet powerful – to eliminate the barriers of coding and technical complexity so that enterprises and non-technical users alike could build, train, and deploy intelligent models with ease.

The project began with a shared mission to bridge the gap between AI innovation and real-world adoption. Naga’s engineering and product design teams collaborated closely with the client’s data scientists and strategists to architect a scalable, modular platform capable of supporting multiple AI functions – from natural language processing and computer vision to predictive analytics and automation. Together, they created an intuitive drag-and-drop interface and an orchestration engine that abstracts the technical layers, allowing users to configure AI workflows visually.

Through its co-development role, Naga Info contributed deep expertise in AI integration, API design, and workflow automation, ensuring that Workbench not only looked simple but performed powerfully under the hood. The platform was built using a modern, cloud-native architecture, integrating containerized microservices for high availability, data privacy, and enterprise-grade security. The result was a seamless user experience backed by advanced infrastructure – combining flexibility with reliability.

Today, Workbench stands as a testament to what strategic collaboration and technological craftsmanship can achieve. It empowers organizations to accelerate AI adoption, experiment rapidly, and scale successful models across their operations without depending on large data science teams. For Naga, co-developing Workbench reinforced its position as a trusted AI technology partner, capable of turning complex ideas into practical, transformative platforms that redefine how businesses innovate with intelligence.

Naga partnered with a UK-based organisation to co-develop NGage 360, a powerful AI-agent platform designed to connect people, data and systems through intelligent automation. From the outset the goal was to enable businesses to deploy conversational agents across web, chat-apps and internal workflows, reducing manual effort and improving response accuracy. The collaboration leveraged Naga’s deep AI engineering and the client’s domain expertise to bring the product to market rapidly.

Architecture & Capabilities
NGage 360 was architected for enterprise scale using a modular microservices structure and integration-friendly APIs. It supports agent deployment across multiple channels — websites, WhatsApp, messaging apps, kiosks and more. Naga Info’s team developed the core engine to manage context, user intent, data retrieval and interaction routing. This built-in flexibility ensures that each AI agent can connect to CRM systems, databases, and knowledge sources, allowing the platform to serve both customer support and internal operational automation.

Human-in-the-loop & Intelligent Automation
A key innovation introduced by Naga Info was the human-in-the-loop design for NGage 360’s conversational agents. While the AI handles natural-language understanding, response generation and action triggers, human supervisors can monitor, audit and refine agent behaviour. This blend ensures compliance, brand-voice consistency and continuous improvement. Features such as multi-source data ingestion, real-time analytics, feedback loops and conversational branching were engineered to enable rapid deployment of differentiated AI agents without sacrificing control.

Business Impact & Long-Term Partnership
Since launch, NGage 360 has allowed the UK company’s clients to automate high-volume interactions, reduce support response times and scale operations without equivalent increases in head-count. Naga’s co-development role ensured the platform was future-proof, extendable and aligned with long-term growth plans. The project stands as proof of how joint innovation — combining engineering excellence and strategic planning — can deliver an AI-agent platform that drives measurable business transformation and sustained value.

Naga designed and developed Kanz Pay for a Saudi fintech company. Kanz Pay is an advanced AI-powered digital wallet and payment ecosystem built to redefine how individuals and businesses send, receive, and manage money. The vision was to create a unified platform combining banking-grade security, intelligent automation, and modern user experience for a rapidly growing digital economy in the Gulf region.

Kanz Pay was engineered as a modular, microservices-based platform, capable of scaling across regions and supporting diverse financial functions — from digital wallets and QR-based payments to instant loans, bill presentment, and remittance. Naga Info’s engineering teams implemented enterprise-grade infrastructure with auto-scaling server clusters, multi-region deployment, and advanced encryption to ensure unmatched reliability, speed, and compliance with banking standards.

At the heart of Kanz Pay lies its AI-powered engine that automates key financial processes. Machine learning, computer vision, and natural language processing technologies power secure KYC verification, intelligent monitoring, fraud detection, and real-time analytics dashboards. Users benefit from seamless onboarding, multilingual support, and complete visibility into their financial activity — all within an intuitive, mobile-first interface.

Today, Kanz Pay stands as a ready-to-deploy white-label digital banking solution, empowering financial institutions and fintechs to launch branded wallets and payment systems rapidly. The Saudi company behind Kanz Pay continues to scale the platform across new markets. For Naga, the project represents a benchmark in AI-driven fintech innovation — demonstrating how deep technical expertise and collaborative product strategy can build the foundation for the future of intelligent digital banking.

Naga developed a comprehensive loan origination and decisioning platform for Jana, one of Saudi Arabia’s leading microfinance institutions. The system transformed how the organization processes loans across its 20+ branches across Saudi Arabia. The objective was to replace manual, paper-based workflows with a secure, unified digital system that drastically reduced loan approval times from several weeks to just a few days.

The platform was built to manage the entire loan lifecycle — from application submission and document collection to multi-level approvals, credit assessments, and final disbursal. Naga Info’s team engineered an intelligent workflow engine that automated routing based on loan type, applicant profile, and branch location. This eliminated redundant steps, improved coordination between field officers and central approvers, and ensured complete visibility of every application across departments and regions.

To enhance accuracy and compliance, Naga integrated AI-driven document validation and data extraction, enabling Jana’s staff to capture and verify applicant information directly from uploaded documents. The system also supports digital signatures, secure storage, and audit trails — ensuring regulatory compliance while minimizing processing errors. Advanced analytics and dashboards give management real-time insights into branch performance, loan volumes, and approval turnaround times.

With the new platform, Jana successfully transitioned from manual operations to a digitally empowered lending ecosystem. Loan approvals that once required weeks of back-and-forth communication are now completed within days, improving both customer satisfaction and operational efficiency. The collaboration with Naga not only streamlined Jana’s internal processes but also set a new benchmark for digital transformation in Saudi Arabia’s microfinance sector, aligning with the Kingdom’s Vision 2030 goals for financial inclusion and technological innovation.

Naga Info partnered with an Indian technology company to develop DealPlanet, a feature-rich hyperlocal marketplace platform available across Web, iOS, and Android. The goal was to create a seamless space where users could buy, sell, and advertise products and services across more than 110 categories, spanning electronics, automobiles, real estate, jobs, and local services. The platform was envisioned to combine simplicity for users with scalability and intelligence at its core.

DealPlanet was developed using the MERN stack (MongoDB, Express, React, and Node.js) and a microservices-based architecture, ensuring flexibility and high performance even under rapidly growing traffic. This architecture allows independent scaling of services such as listings, search, chat, and payments, giving the platform the robustness needed for large-scale adoption. The system also integrates secure APIs for payments, user management, and geolocation, ensuring smooth transactions and localized experiences for users across India.

To enhance user experience and reduce manual effort, Naga Info embedded AI-powered automations throughout the platform. Intelligent modules assist users in ad creation by automatically classifying listings, suggesting titles, generating descriptions, and flagging incomplete or duplicate posts. Image recognition and NLP models further ensure higher-quality listings, reducing moderation overhead while improving marketplace relevance and trust.

With its powerful backend, responsive design, and intelligent automation, DealPlanet has emerged as one of the most promising hyperlocal marketplace solutions built on modern technology foundations. The collaboration with Naga enabled the client to launch a product capable of scaling rapidly, managing thousands of listings, and providing a frictionless experience to both buyers and sellers. The platform stands as a testament to how strategic design, scalable engineering, and applied AI can redefine user engagement in digital commerce.

Naga conceptualized and developed Outreach Machine, an end-to-end AI automation platform that redefines how businesses generate, qualify, and engage with leads. The platform was designed to help sales and marketing teams automate every stage of the outbound process, from data sourcing and enrichment to personalized outreach and multi-channel communication, eliminating the inefficiencies of traditional lead generation.

Built on a modular, cloud-based architecture, Outreach Machine integrates seamlessly with CRM systems and data sources to deliver a unified, automated pipeline for B2B lead acquisition. The system employs AI-driven enrichment and verification engines that validate contact data, fill missing information, and ensure accuracy across large prospect databases. By automating data hygiene and segmentation, it helps organizations maintain higher-quality lead lists and improve conversion rates at scale.

The platform’s core strength lies in its AI personalization engine and multi-channel outreach capabilities. Outreach Machine crafts tailored messages for each prospect using natural language generation and contextual analysis, adapting tone, timing, and content based on audience behavior. It executes automated yet human-like outreach across LinkedIn, email, and phone, while intelligently tracking engagement to optimize follow-ups and improve response rates.

By replacing tedious manual outreach with intelligent automation, Outreach Machine saves companies hundreds of hours of effort and thousands of dollars each month. Businesses using the platform report faster lead cycles, improved reply rates, and reduced dependency on large sales teams. For Naga Info, this innovation represents a breakthrough in AI-driven marketing automation, proving how intelligent systems can deliver measurable efficiency, scale, and profitability in modern B2B sales operations.

Naga Info developed AutoDoc, an advanced AI automation platform that revolutionizes how organizations create, structure, and manage business documents. Designed for enterprises that deal with high volumes of repetitive documentation, AutoDoc combines the power of multiple large language models (LLMs) with intuitive human oversight — enabling businesses to generate professional, structured documents in minutes instead of hours.

Built with deep integration capabilities, AutoDoc supports multiple leading LLMs including OpenAI, Mistral, Perplexity, Anthropic, Gemini, and others, allowing organizations to choose the most suitable model for their specific use cases. Whether generating contracts, proposals, reports, policies, or technical documentation, the system intelligently adapts tone, content, and formatting to match each organization’s requirements and brand guidelines.

A key innovation within AutoDoc is its human-in-the-loop document control system. Users can define document outlines, modify sections in real time, and adjust layout preferences through an intuitive interface while the AI handles content creation and refinement. This balance of automation and user control ensures accuracy, compliance, and contextual relevance — delivering quality output at scale without compromising oversight.

By automating end-to-end document generation, AutoDoc saves organizations hundreds of hours and thousands of dollars every month. It reduces manual workload, minimizes human error, and accelerates turnaround time for critical business communications. For Naga Info, AutoDoc stands as a flagship example of how AI-driven automation combined with human intelligence can unlock operational efficiency, boost productivity, and redefine enterprise documentation for the modern era.

Naga developed VRO Chat, a next-generation messaging and communication platform, for a leading Saudi technology company. The goal was to create a secure, scalable, and intuitive communication ecosystem tailored for both personal and business use, offering reliability and performance across iOS and Android platforms.

The platform was developed from the ground up, with a highly scalable backend capable of handling thousands of concurrent users and real-time interactions. VRO Chat supports one-to-one and group messaging, voice and video calls, file transfers, and voice messages, delivering a seamless chat experience even under heavy loads. Its microservices-based architecture ensures modular scalability, allowing new features and integrations to be deployed efficiently as user demand grows.

Beyond messaging, VRO Chat introduces advanced collaboration and communication tools such as private groups, public channels, quick replies, AI-powered translations, and business accounts—making it versatile for both individuals and enterprises. The platform’s security framework includes end-to-end encryption, session management, and role-based permissions to safeguard data privacy and maintain communication integrity across all channels.

Through its partnership with Naga, the Saudi company successfully launched a robust, high-performance messaging ecosystem capable of competing with international platforms while offering localized functionality and compliance with regional data policies. The app’s flexible architecture and feature depth have positioned it for continuous evolution, enabling rapid expansion and integration of new capabilities. VRO Chat now stands as a landmark project in Saudi Arabia’s digital innovation landscape — demonstrating how homegrown technology, powered by Naga’s engineering expertise, can deliver global-grade communication experiences.

Naga partnered with Al Mahroos, one of Bahrain’s leading engineering and industrial enterprises, to design and build Insider, a comprehensive Human Resource Management and Asset Management platform tailored to their organizational needs. The objective was to completely digitize employee lifecycle management, optimize internal workflows, and bring together HR and administrative operations under a single, secure digital ecosystem.

The platform was engineered to automate and streamline every major HR and operations process — including employee onboarding, attendance tracking, leave management, payroll processing, and travel request approvals. Insider also handles document management, compliance reports, and salary slips generation, ensuring transparency and efficiency across departments. By eliminating paper-based workflows, Al Mahroos gained real-time access to employee data, approval statuses, and organizational metrics — all from one unified dashboard.

Beyond HR automation, Naga integrated asset management capabilities that allow Al Mahroos to track company equipment, assign resources to employees, and monitor usage across divisions. The system supports automated alerts for renewals, maintenance, and policy compliance, helping the company maintain full control over its resources while minimizing manual oversight. All modules were built with scalability, security, and localization in mind — ensuring alignment with Bahrain’s business and compliance standards.

With Insider, Al Mahroos has successfully transitioned into a digitally enabled enterprise, where every employee request, transaction, and approval is handled electronically. Payroll that once required days of manual consolidation is now completed in minutes, with zero discrepancies. The collaboration with Naga Info not only enhanced operational efficiency but also empowered Al Mahroos to set a new benchmark for digital transformation in human resource and asset management within Bahrain’s industrial sector.

Naga worked with the Indian Space Research Organisation (ISRO) – the world’s second-largest space agency, to design and develop Prodel, a powerful software platform that streamlines production management and enhances collaboration across ISRO’s vast network of units and departments. The goal was to create a unified digital system capable of handling the complexity and precision required in high-stakes space missions.

Built from the ground up, Prodel enables thousands of engineers, scientists, and administrators to coordinate seamlessly across multiple production facilities. The platform provides end-to-end visibility of production cycles, material flow, and task dependencies, allowing teams to plan, monitor, and update project statuses in real time. Its modular design ensures scalability, supporting the diverse workflows of different centers while maintaining centralized control and oversight.

Naga Info’s engineering team implemented a robust role-based access and workflow automation framework within Prodel to manage approvals, quality checks, and inter-departmental communication efficiently. The platform also integrates advanced tracking and reporting tools, ensuring that every process — from component fabrication to final assembly — is monitored with precision. This significantly reduced administrative delays, improved accountability, and increased synchronization among ISRO’s geographically distributed units.

Today, Prodel serves as a critical digital backbone for ISRO’s production ecosystem, driving efficiency, transparency, and collaboration at scale. It empowers thousands of engineers to stay aligned on complex projects, track work progress in real time, and ensure mission-readiness across programs. The partnership with Naga Info stands as a testament to how innovative software engineering can strengthen the operational excellence of one of the world’s most respected scientific institutions.