Partner with Naga, a leading AI product development company, to design, develop, and deliver world-class software that powers business growth.
NGage 360 represents a major leap forward in conversational innovation. Co-developed by Naga Info Solutions, this no-code platform empowers organizations to build, train, and deploy intelligent AI agents across web, WhatsApp, social media, email, and messaging channels, all without code. Positioned as a breakthrough in AI product development, NGage 360 lets business teams create production-ready agents without depending on technical teams.
Designed for intelligent, context-aware automation, NGage 360 combines RAG (Retrieval-Augmented Generation) and MCP (Model Context Protocol) to create AI systems that think, respond, and adapt in real time. Used for sales, marketing, internal knowledge management, and AI in customer support, NGage 360 transforms how enterprises interact, engage, and operate at scale.
When conceptualizing NGage 360, Naga Info Solutions and its partner team adopted a rapid prototyping and agile development approach to accelerate innovation without sacrificing stability, a methodology that highlights the impact of AI in product development.
Sprint-Driven Execution
The development journey was divided into short, focused sprints, each delivering functional modules like:
Agent Builder UI
RAG + MCP pipeline
Data ingestion and processing engine
Multi-channel connector framework
Analytics and reporting dashboards
Each sprint ended with stakeholder demonstrations and immediate feedback loops, ensuring alignment with evolving business goals. This approach enabled the team to test real use cases early, such as automated lead qualification and internal knowledge assistants, before scaling them for production, reflecting Naga’s depth in AI for product development.
Iterate Fast, Validate Faster
Prototypes were continuously validated with real-world user testing across industries, retail, education, fintech, and customer service, helping refine every detail from dialogue flow accuracy to UI intuitiveness. The result: a product that wasn’t built in isolation, but shaped by the experiences of actual business users.
By combining agile methodology with automation-first design thinking, Naga accelerated time-to-market while ensuring feature depth and usability. The outcome showcases Naga’s excellence in AI product development for enterprise systems.
Behind NGage 360’s fluid user experience lies a deeply modular microservices architecture, engineered by Naga to ensure scalability, performance, and resilience across global deployments.
Each microservice is dedicated to a specific responsibility and built using the technology best suited for its purpose:
Conversation Orchestration Service: Node.js + WebSockets for real-time communication.
RAG & MCP Engine: Python + FastAPI for high-performance AI inference and retrieval.
Data Ingestion Engine: Go-based microservice for concurrent data crawling, parsing, and indexing.
Knowledge Store: MongoDB, ElasticSearch, and Vector Databases (e.g., Pinecone) for context retrieval.
Analytics & Insights: Serverless functions with event-driven architecture for processing user interactions.
These services communicate asynchronously through secure APIs and message queues to maintain throughput and fault isolation, a modern architecture supporting AI in product development at scale.
Elastic Deployment and High Availability
Deployed on cloud-native, auto-scaling clusters (Kubernetes + Docker), NGage 360 can dynamically scale resources based on workload, whether handling 100 or 100,000 simultaneous user conversations. Multi-region replication ensures zero downtime and data redundancy across zones.
Future-Proof by Design
The modular nature enables new connectors, AI models, and analytics modules to be added without disruption, making NGage 360 a benchmark for enterprise platforms using AI for product design, optimized for continuous evolution.
Building a no-code AI platform required more than technical sophistication, it required an interface that makes AI creation simple, visual, and intuitive.
Naga designed NGage 360’s user experience (UX) completely from scratch, focusing on reducing complexity for non-technical users while offering depth for advanced users.
Visual Agent Builder
The heart of NGage 360 is its drag-and-drop agent builder, where users can design conversational flows, define intents, and connect data sources visually. Each block represents a conversational node, allowing complex AI interactions to be built through simple workflows.
Unified Multi-Channel Dashboard
Users can deploy their agents across multiple platforms, website, WhatsApp, Facebook, Instagram, Telegram, or email, from a single dashboard. The custom UI abstracts the complexity of API integrations, allowing instant channel activation.
Brand-Centric Design
Every interaction aligns with enterprise UX standards: customizable palettes, modular cards, live testing consoles, and analytics dashboards. The interface communicates power, intelligence, and simplicity, supporting scaling use cases like AI in customer support and sales engagement.
As a full-stack engineering partner, Naga combined web development capability with strategic UX insight to build a UI that lowers the barrier to enterprise AI adoption.
At the core of NGage 360’s intelligence lies the synergy of RAG (Retrieval-Augmented Generation) and MCP (Model Context Protocol). Together, they enable agents to access, understand, and utilize information dynamically rather than relying solely on static training data.
RAG (Retrieval-Augmented Generation)
RAG allows agents to fetch relevant data from connected knowledge sources in real time, whether from databases, documents, or videos, before responding. This ensures responses are not only coherent but also accurate and source-verified.
MCP (Model Context Protocol)
MCP acts as the communication bridge between the agent and external systems, enabling it to perform actions such as:
Fetching live CRM or ERP data.
Generating analytics reports.
Triggering workflows or sending follow-up messages.
By combining RAG’s intelligence with MCP’s connectivity, NGage 360 goes beyond a chatbot, it becomes an operational AI layer that acts on enterprise data and demonstrates the role of AI for product development in mission-critical systems.
A defining strength of NGage 360 is its universal data ingestion capability. Enterprises can build rich knowledge bases by connecting multiple data sources, structured and unstructured, without manual processing.
Supported Sources Include:
Databases (MySQL, PostgreSQL, MongoDB, etc.)
Documents (PDF, Word, Excel, JSON, CSV)
Scanned Files (OCR-based text extraction)
Audio and Video (transcription and summarization)
YouTube Links (automatic transcript + context ingestion)
Web Pages and APIs
Cloud Drives (Google Drive, Dropbox, OneDrive, etc.)
The ingestion engine automatically parses, cleans, and vectorizes data into an embeddings database, enabling high-precision retrieval during AI interactions. This architecture allows organizations to unify siloed data into a centralized, intelligent knowledge repository.
The ingestion engine parses, cleans, and vectorizes data into an embeddings database, enabling precise retrieval during conversation. Unified content transforms static information into an intelligent layer usable by the AI engine, reflecting Naga’s expertise in AI product development for enterprise knowledge systems.
NGage 360 empowers organizations to deploy AI agents that do more than answer queries, they drive conversations that convert, educate, and resolve.
1. Sales and Marketing Agents
AI agents guide prospects through personalized conversations, qualify leads, and even schedule demos, all integrated with CRM systems. Intelligent routing ensures high-value leads reach human representatives instantly.
2. Training and Onboarding Agents
Organizations use NGage 360 to build training assistants that deliver personalized learning content, answer employee queries, and track progress, effectively acting as 24×7 onboarding companions.
3. Customer Support Agents
Using RAG and MCP, agents handle tier-1 and tier-2 queries autonomously with contextual awareness and supervised escalation, a direct application of AI in customer support.
4. Knowledge Repository Agents
Teams can query large document sets, manuals, policies, or legal records, conversationally. The agent retrieves specific answers with source citations, turning static information into a living, searchable brain.
Through intelligent conversation design, NGage 360 makes AI assistants valuable across every business domain, sales, support, operations, learning, and compliance.
Developing a platform as complex as NGage 360 required deep technical versatility and strategic vision. Naga brought both. serving as a development, innovation, and strategy partner throughout the project lifecycle.
1. Multi-Domain AI Expertise
With over 16 years in software and AI engineering, Naga delivered the RAG + MCP fusion, leveraging its experience in AI product development services across multiple industries.
2. Full-Stack Capability
As both a web development company and mobile app development company, Naga designed and built the entire stack, backend infrastructure, front-end UX, data ingestion engines, and cloud deployment pipelines.
3. Proven Process
Naga’s agile and rapid prototyping culture ensured every milestone was validated in real-world use, accelerating release cycles without compromising quality.
4. Focus on Scalability and Security
From the earliest design phase, Naga’s architects engineered for modular scalability and enterprise-grade security, enabling NGage 360 to handle mission-critical workloads confidently.
5. Vision Alignment
Naga and its partner shared the same vision: democratizing AI creation. That alignment ensured delivery and a long-term roadmap for innovation in AI for product design and intelligent business automation.
1/6. Discovery & Requirements
2/6. Architecture & Design
3/6. Agile Development & Iteration
4/6. Quality Assurance
5/6. Deploy to Production
6/6. Maintenance & Support
1/6. Discovery & Requirements
Every successful software project begins with clarity. At Naga, the Discovery phase ensures we fully understand your organization’s goals, challenges, and vision before writing a single line of code.
Our experts engage with business stakeholders, users, and technical teams to capture detailed functional and non-functional requirements. We identify use cases, map workflows, assess feasibility, and define project scope, milestones, and KPIs. This phase sets the foundation for everything that follows, ensuring alignment between business outcomes and technical execution.
As a trusted software development company, Naga emphasizes strategy as much as engineering. The outcome is a comprehensive Software Requirements Specification (SRS) and implementation roadmap that ensures complete transparency, shared understanding, and predictable delivery. Whether developing enterprise systems or next-gen applications, our approach minimizes rework, maximizes efficiency, and ensures every project begins on solid ground.
2/6. Architecture & Design
Once the requirements are finalized, Naga’s architects and design experts translate business objectives into robust technical blueprints.
We design scalable and secure system architectures, built to handle evolving workloads, integrations, and enterprise-grade reliability. Leveraging modern frameworks, cloud platforms, and design principles like microservices and modularity, Naga creates foundations that are both resilient and adaptable. Our UX and UI teams work in parallel, designing intuitive, user-centered interfaces that align with brand identity and usability goals. Every design decision considers maintainability, interoperability, and long-term cost efficiency.
As a mature application development company, Naga ensures all systems follow best practices in API structuring, data modeling, and DevOps compatibility. By the end of this phase, we deliver a detailed architectural document, wireframes, and prototypes that define how every component interacts, laying the groundwork for a software solution that is as beautiful in form as it is powerful in function.
3/6. Agile Development & Iteration
Naga’s development approach centers on agility, collaboration, and measurable progress. We divide the project into iterative sprints, ensuring rapid delivery of working modules that can be tested, reviewed, and refined continuously. This agile methodology keeps communication transparent, reduces risk, and allows stakeholders to see tangible results early in the cycle.
Our engineers specialize in using the latest frameworks – React, Angular, Node.js, Python, .NET, and Java, ensuring every application is built using secure, scalable, and maintainable code. As a result-oriented software development company, Naga integrates continuous integration (CI) and continuous deployment (CD) pipelines to automate builds and testing.
Regular sprint reviews and retrospectives guarantee continuous improvement and alignment with evolving business needs. Each iteration brings your vision closer to reality, faster, leaner, and with uncompromised quality. The result: software that not only meets expectations but adapts fluidly to changing markets and user demands.
4/6. Quality Assurance
Quality isn’t an afterthought at Naga, it’s embedded into every step of our software development process. Our QA engineers conduct comprehensive testing across functionality, performance, security, and compatibility dimensions to ensure a flawless user experience.
Automated testing tools streamline regression and integration checks, while manual testing ensures business logic and user workflows are validated in real-world scenarios. We apply advanced performance and load testing to guarantee stability even under demanding conditions. Security is prioritized through vulnerability scans and compliance validation for ISO 27001, GDPR, and SOC 2 standards.
As a quality-driven software development company, Naga believes in a “shift-left” testing approach, catching issues early and preventing downstream defects. Every build undergoes multi-stage verification through CI/CD pipelines, minimizing deployment risks and downtime. By the time your application reaches production, it’s optimized, secure, and ready to perform with enterprise-grade reliability.
5/6. Deploy to Production
The transition from staging to production is one of the most critical moments in any project. Naga manages this phase with precision, ensuring smooth, secure, and zero-downtime deployment. We leverage automated CI/CD workflows for versioning, testing, and deployment to maintain speed and reliability.
Our DevOps engineers configure cloud environments, manage containerized deployments with Docker and Kubernetes, and ensure scalability on platforms like AWS, Azure, and Google Cloud. Detailed rollback strategies and monitoring protocols mitigate risk during go-live. As an experienced application development company, we prioritize visibility and documentation, so clients always know what’s deployed, when, and how.
The result is a production environment that is stable, auditable, and fully aligned with your operational standards. Post-deployment validation ensures that every system component functions as expected, enabling a smooth transition from build to business value without disruption.
6/6. Maintenance & Support
At Naga, software delivery doesn’t end at deployment, it evolves into a partnership. Our maintenance and support phase ensures your applications remain optimized, secure, and adaptable long after launch. We provide ongoing monitoring, bug resolution, and system optimization, ensuring peak performance under all conditions.
Our team proactively identifies performance bottlenecks, security vulnerabilities, and scaling opportunities. Version upgrades, dependency management, and infrastructure optimization are all part of our continuous support model. As a reliable software development company, we also offer feature enhancements and UI/UX refinements based on user feedback and analytics insights.
Through service-level agreements (SLAs), we guarantee response times, uptime, and reliability that businesses can depend on. Whether cloud-hosted or on-premise, our proactive approach to maintenance ensures that your software continues to deliver value, stability, and performance, long after it goes live.
Ready to elevate your business? Contact us today with your requirements or book a free consultation to explore the possibilities.
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